Customer service
Fix downloads, seats, and missing purchases on the store — then open a ticket only if you still need a human. Signed-in tools live on My licenses.
Most issues don’t need a ticket
Downloads, seats, keys, billing, and purchase recovery — handle them here before you wait on email.
FAQ
Where do I download installers?
Sign in → Account → Downloads. Grab the Dynik (or Dynik Demo) build for macOS or Windows. Links expire after a short window — refresh anytime.
How many machines can I activate?
Each Dynik license allows up to three concurrent activations. On Account → Licenses, open Devices and tap Free seat to deactivate an old machine yourself.
Paid but my downloads are empty?
Stay signed in with the checkout email, wait a few seconds, then use Recover purchase on this page with the cs_ session id from the success URL. Still stuck? Open a missing-purchase ticket with that id.
Which formats do you ship?
AU, VST3, AAX (Pro Tools), and CLAP on macOS; VST3, AAX, CLAP, and Standalone on Windows. After install, rescan plugins in your DAW.
Is there a free trial?
Yes — Download free demo on the Dynik page (macOS and Windows). The demo mutes briefly every ~30 seconds. Paid Dynik is buy-once / perpetual.
Installer missing after purchase?
Builds are uploaded per OS (macOS and Windows). If Downloads says they're being prepared for more than 24 hours, open a download ticket with your OS.
How do refunds work?
See /legal/refunds. For billing questions after reading the policy, open a billing ticket or use Manage billing on Account for Stripe invoices.
Sign in for full self-service
Recover purchases, free seats, resend keys, and open tracked tickets.
Magic link · no password. Use the email you want on the license.
