Support

Customer service

Fix downloads, seats, and missing purchases on the store — then open a ticket only if you still need a human. Signed-in tools live on My licenses.

Fix it yourself

Most issues don’t need a ticket

Downloads, seats, keys, billing, and purchase recovery — handle them here before you wait on email.

DownloadsGrab macOS / Windows installers for everything you own.Free a seatDeactivate an old machine when you hit the 3-seat limit.Resend keysUse Resend licenses on Account to email every active key.Billing & invoicesOpen Stripe’s customer portal for receipts and card updates.1 free foreverClaim the free set anytime — no card required.RefundsRead the refund policy before you open a billing ticket.

FAQ

Where do I download installers?

Sign in → Account → Downloads. Pick macOS or Windows for each plugin you own. Links expire after a short window — grab a fresh one anytime.

How many machines can I activate?

Each license allows up to three concurrent activations. On Account → Licenses, open Devices and tap Free seat to deactivate an old machine yourself.

Paid but my rack is empty?

Stay signed in with the checkout email, wait a few seconds, then use Recover purchase on this page with the cs_ session id from the success URL. Still stuck? Open a missing-purchase ticket with that id.

Which formats do you ship?

AU, VST3, AAX, and CLAP on macOS and Windows. Install only what your DAW needs. After install, rescan plugins in the DAW.

I own a bundle — why doesn’t a single show as owned?

Suite and mid-bundles unlock included plugins. Refresh Account after purchase. Product pages should stop offering cart once coverage is detected — if not, recover the session or open a ticket.

Installer missing for a plugin I own?

Builds are uploaded per OS. If Downloads says they’re being prepared for more than 24 hours, open a download ticket with the plugin name and OS.

Can I get a trial?

Eight plugins are free forever (GN, FLT, DLY, PCH, LUFS, GAT, MOD, REF) with full formats — claim them without a card. REF-1 also has an optional $9 conscience tip. Paid titles are buy-once perpetual licenses.

How do refunds work?

See /legal/refunds. For billing questions after reading the policy, open a billing ticket or use Manage billing on Account for Stripe invoices.

Find my purchase

Not signed in? We’ll look up orders by the email on your Stripe receipt — we never email license keys to unverified sessions.

Sign in for full self-service

Recover purchases, free seats, resend keys, and open tracked tickets.

Magic link · no password. Use the email you want on the license.